Shipping policy

Delivery

How much is delivery?

Standard Delivery - £3.95

Who is my order shipped with?

Orders are shipped via Royal Mail on their 48-tracked service. Please allow 48 hours from despatch for delivery. If your order is shipped on a Friday, Saturday and Sunday are not included in the 48 hour time frame.

Can I track my parcel?

Yes, you can track your parcel by visiting the Royal Mail website and entering your tracking number.

When can I expect my order?

We will do our best to ship your order as quickly as possible. This can take up to 14 business days, especially from July to September.  Please only chase if you have not received your order after this time. We want to assure you that we do our best to deliver goods within the estimated timescales provided when your order is placed. However, during the peak back-to-school period delays may occur, and we will make every effort to honour the expected delivery time. Your patience and understanding during this time are greatly appreciated.

Can I collect my order in store?

From October through June you can collect in store. However, we are currently unable to offer the collect-in-store service between July and September.

We understand that it may be inconvenient, but this limitation is because we do not have the facilities to manage this service during the busy season.